FAQs

1. How do I return something? Please reference our Return Policy 

2. Is there a sizing chart? All of our items are from different vendors so it is hard to post a chart that exactly represents every item. Typically we try to buy from vendors that follow these general guidelines:
XS (0-2)
Small (2-4)
Medium (6-8)
Large (10-12)
XL (14-16)
2XL (18-20)
3XL (22-24)
We also try to note in our product descriptions what size our model is wearing normally and whether or not it is suggested to size up or down.

3. What is the difference between an XL and 1X? Again, as in the sizing chart question above, each vendor is different. Typically we have found that the 1X is more of a plus size fit with more room through the bust and hip area and is also a little bit longer.

4. How quickly will my order ship? Please reference our Pickup and Shipping Policy 

5. I received the wrong items in my order, what should I do? Sometimes we do make mistakes and apologize in advance. In regards to where your items are, if those items have not sold out we will ship them to you on the same day you contact us. If those items have sold out, we will refund your original form of payment for the order. Please email us and include your order number and if possible a picture of what you received. Typically we will email you a prepaid return label to ship the item back to us.

6. I accidentally ordered the wrong size, can I change it? Yes. Contact us immediately to secure your desired size. We will do our best to switch those sizes out if it is available, however, items move quickly and we may not be able to always guarantee your request. If you do not reach Customer Service before your order is fulfilled then you will be responsible for returning the item to us.

7. I forgot that I already ordered this item, can I return it? Yes you may return for store credit only. You will be responsible for the shipping cost back to us. 

8. My item is showing as shipped but I have not received it yet? - Once the package leaves our facility it is in the hands of the USPS and we are not responsible for it but will assist you in locating it. 

9. My item was damaged when I received it, what do I need to do? Please email us immediately and include your order number along with pictures of the damaged item. If we have not sold out of the item then we will send you a replacement along with a prepaid postage label to send the damaged one back to us. If we have sold out of the item, we will send you a prepaid postage label to send the item back to us and we will issue store credit.

10. I have store credit, does it expire? No! Our store credits never expire. If you would like to use store credit on an online order, please reach out to thescarletbelleboutique@gmail.com for assistance.